Job Description

Job Description

Job Description

Position Summary:

Join our team as the Billing Manager and lead the charge in overseeing all aspects of medical billing and reimbursement at Child & Family Services. In this dynamic role, you’ll manage the revenue cycle, from charge entry to collections, ensuring accuracy and efficiency. You’ll lead and mentor a dedicated team, track Key Performance Indicators (KPIs), and drive improvements to maximize collections. Collaborate with internal teams to solve challenges and enhance billing processes, all while making a real impact on services for children and families.

Key Responsibilities:

• Revenue Cycle Support: Ensure smooth billing processes for Child & Family Services.
• Billing & Collections: Manage charge entry, payment posting, claims submission, patient statements, and collections.
• KPI Dashboards: Create and monitor monthly Key Performance Indicators to ensure efficiency and success.
• Team Training & Leadership: Conduct training and supervise the billing team to enhance performance and accuracy.
• Account Follow-Up: Resolve billing issues, audit delinquent accounts, and maximize collections.
• Financial Reporting: Prepare and reconcile medical billing transactions for accurate monthly financial reporting.
• Collaboration: Work cross-departmentally to improve service and meet revenue cycle benchmarks.
• Audit Support: Prepare reports for the agency’s annual audit and assist with financial audits.
• Demonstrates excellent phone etiquette and customer service skills. Also demonstrates knowledge of agency programs and services.
• Maintains positive working relationships with program staff and others within the agency. Demonstrates strong interpersonal skills during interactions with internal and external customers.

What You Bring:

• New York State billing experience in either physician, hospital or behavioral health clinic environment is required.
• 7+ years related work experience required ( behavior health medical billing experience preferred ).
• 3+ Years Supervisory Experience in a healthcare setting required
• Ability to work 3 days per week in office located in Buffalo, NY area required
• Strong knowledge of revenue cycle processes
• Familiarity with payer portals, including but not limited to, ePACES, Availity, Inovalon, clearinghouses preferred
• High School Diploma or Equivalent Required (AS/BS Degree preferred)
• Billing/Coding Certification is a plus
• Credible Experience with Qualifacts highly desired

We Offer:

• Hybrid work schedule with 3 in office days per week required (Buffalo, NY area) and potential for remote days
• A supportive and collaborative environment where your contributions matter.
• Opportunities for growth and professional development.
• Competitive compensation and benefits package.
• A role that allows you to make a real difference in the lives of children and families!

Competitive Pay Range of $55,000-$65,000 annually based on experience

C+FS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment

• Paid Time Off (PTO), paid holidays and bereavement time
• Employer Paid Life Insurance
• Medical insurance options
• Dental insurance options
• Vision insurance options
• Wellness Program and Incentives
• Health Savings Account (HSA)
• Healthcare Flexible Spending Account (FSA)
• Dependent Care FSA
• Employee Referral Bonus
• Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
• 403(b) Right Away and Employer-Contributions

Diversity Statement:

Within our agency and in the communities that we serve, C+FS is committed to diversity and inclusion with race equity at the center. Every day we work to promote safety, health, and wellness. We will not stop until Black, indigenous and people of color are free from racism and experience peace, prosperity and well-being.

Child and Family Services is an Equal Opportunity Employer:

Child and Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child and Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.

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