Contact Center Agent (Chinese Speaking) Job at CAIPA MSO LLC, New York, NY

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  • CAIPA MSO LLC
  • New York, NY

Job Description

Job Description

Job Description

Description:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
Requirements:
  • Candidate must be flexible with the shift due to operational needs
  • Trilingual in English, Mandarin and Cantonese
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High School degree

Benefits

  • Competitive Health Benefits including Medical, Vision, Dental and Life Insurance
  • 401k retirement plan with a 6% corporate match
  • Paid Time Off
  • Paid Holidays
  • Salary: $16.5 - $18/hour

Job Tags

Holiday work, Flexible hours,

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