Job Description
This position is for a copier repair technician in the Greater Atlanta, GA area. Responsible for the overall remedial and scheduled device service. Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction.
RESPONSIBILITIES:
Respond to dispatched service calls in an assigned territory within Customer SLA commitments
Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications
Effectively schedule dispatched calls to manage SLA requirements across assigned activities
Ensure regular and effective communication with customers to ensure awareness of call acceptance, ETA, status and closure
Assist customer with any reported issues or questions on Lexmark product(s) or offerings
Support Customer training on appropriate usage of Lexmark product & features
Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
Follow prescribed administration procedures to ensure proper collection and reporting of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, part returns and tracking
Manage local part inventory, and ensure accurate tracking of inventory levels and transactions.
Present a positive image through proper attire, communication skills and personal grooming.
ADDITIONAL RESPONSIBILITIES:
From time to time, engage in special activities, responsibilities, and projects as needed to support Customer devices
EXPERIENCE AND SKILLS:
3-5 years in field service or customer break/fix support
Strong electro-mechanical aptitude
Experience in servicing printers, hard copy devices, or imaging products
Excellent driving record
Valid GA State driver’s license
Reliable transportation required
Sound administrative skills
Ability to frequently and properly lift up to 60 pounds
Microsoft Office Suites is Highly desirable - Including Outlook, Teams and Excel
PERSONAL CHARACTERISTICS:
Excellent communication skills, written and verbal.
Customer service orientation.
Positive attitude.
Ability to learn quickly.
EDUCATION:
High school diploma or GED
Associates degree or technical college an asset
How to Apply ?
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We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression.
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