Job Description

Monitor and detect potential fraudulent activities in a timely and effective manner. Analyze and detect fraud trends, patterns and common points of compromises on portfolios to mitigate exposure to risk through implementation of preventive actions.

Responsibilities:

• Daily monitoring of monetary and non-monetary transactions for potential fraud.

This may include:

• Numerous real-time queues, for the prevention and detection of card fraud using case management /alert system.
• Channel reports or tools to detect any unusual activity or fraud pattern
• Out-of-band reports generated different Applications
• Often Tags and identify Possible fraud Patterns
• Always reviews numerous real-time alerts and non-realtime, for the prevention and detection of card fraud, ACH fraud, IVR, Personal & Business online banking.
• Always performs outbound call backs for the following scenarios: verify transactions with high amounts, anomalies in the fraud alerts outside customer’s normal behavior, etc.
• Take appropriate and timely actions to block and prevent future fraud while minimizing negative customer impact.
• Processes all disputes according to regulatory guidelines Adheres to all rules and parameters set by the Fraud Prevention unit, Risk Management and Security Areas.
• Provide daily case information for further analysis and investigation.
• Works effectively with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner.
• Keep abreast of Fraud trends that impact financial payment industry.
• May represent Fraud Operations in cross-functional initiatives to proactively prevent fraud.
• Maintains or exceeds established standards for customer service.
• Demonstrated ability in leading root cause analysis 
• Strong analytical, interpretive, and problem solving skills, which will require interpreting large amounts of data and its impact in both operational and financial areas required
• Ability to organize/manage multiple priorities and projects
• Ability to develop effective working relationships, internal and external to Fraud, Claims and Disputes
• Must be adaptable to changing work priorities to address fast-moving fraud trends

Minimum Education and/or Certifications Requirements:

• Associate Degree or equivalent of experience

Minimum Work Experience Requirements:

• One year of banking experience.
• Ability to multi-task, conflict management, and telephone etiquette
• Experience in a card payment or loss prevention environment preferred.
• Flexible schedule to work nights, holidays and weekends

Technical and/or Other Essential Knowledge:

• Fluency in Windows Operating Systems
• Fluent knowledge in Windows Office: Outlook, Excel, Word and Powerpoint
• Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
• Basic eCommerce specific to banking portals, online authentication, identity and fraud protection highly desired

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