Job Description
We are offering a contract to permanent employment opportunity for an Order Entry Clerk in Petaluma, California. As an Order Entry Clerk, you will be integral to our team, ensuring accurate and efficient processing of customer orders and maintaining detailed records. This role is situated within our dynamic and fast-paced environment where your skills in Accounting Software Systems, CRM, ERP Solutions, and Inside Sales will be utilized.
Responsibilities: • Accurately and efficiently process customer credit applications to ensure smooth operations. • Ensure the integrity of customer credit records through diligent maintenance and updating. • Handle customer inquiries promptly and professionally, providing detailed and accurate responses. • Monitor customer accounts regularly and take appropriate action when necessary. • Prepare and print pick tickets, ensuring all necessary details for efficient order fulfillment are included. • Invoice Pick Tickets and print slips for in-house orders to facilitate accurate documentation. • Process Credits, rebills, and RMAs with precision and timeliness, ensuring smooth workflow. • Complete change orders, maintaining the integrity of data throughout the process. • Locate and correct data entry errors with meticulous attention to detail. • Select materials needed for work assignments, ensuring smooth workflow and efficient operations. • Maintain confidentiality of sensitive information at all times. • Contribute to overall team success by performing other related duties as assigned.• Familiarity with CRM tools
• Proficient in using Epic Software
• Knowledge of ERP Solutions
• Ability to use About Time software
• Experience in answering inbound calls
• Skilled in performing billing functions
• Knowledge of check processing
• Experience in claim administration
• Proficiency in order entry tasks
• Experience in inside sales
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