Job Description

Patient Access Director

Hybrid - Must live in Southeast Georgia area

Up to $100k

Overview:

This leadership role is responsible for overseeing all patient registration functions within outpatient services, the emergency department, and financial counseling. The Patient Access Director ensures a seamless and efficient admission process while maintaining open communication with key departments, including nursing, environmental services, and surgical operations.

Key Responsibilities:

• Supervise patient registration and financial counseling teams, ensuring accurate data collection and proper insurance verification.
• Oversee the scheduling and preregistration of patients for hospital and ambulatory services.
• Ensure compliance with admission policies, including Conditions of Admission, HIPAA, patient rights, and Medicare Secondary Payer guidelines.
• Address and resolve patient concerns related to registration and financial matters.
• Regularly update policies and procedures to align with industry standards and regulatory requirements.
• Maintain accurate insurance master files and ensure proper contract management.
• Foster clear and professional communication within the department and with other hospital teams.
• Provide training and development for staff, conducting performance evaluations and implementing improvements as necessary.
• Manage department documentation, reporting, and safe handling of patient valuables.
• Ensure proper maintenance and operation of department equipment and supplies.
• Represent the organization professionally and uphold ethical business practices.

Professional Expectations:

• Maintain a professional appearance and adhere to dress code standards.
• Complete annual training and remain current on regulatory and accreditation requirements.
• Adhere to scheduled work hours and complete tasks within designated timeframes.
• Participate in meetings, committees, and staff development initiatives.
• Safeguard patient confidentiality and comply with hospital policies.
• Implement safety, fire, and infection control measures within the department.

Qualifications & Skills:

• Education: Bachelor’s degree preferred.
• Experience: Previous experience in patient access management required; leadership experience preferred.
• Language Skills: Proficiency in English (verbal and written); additional languages are a plus.
• Technical Skills: Basic proficiency in computer systems and patient registration software.
• Interpersonal Skills: Strong customer service, problem-solving, and team leadership abilities.

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